Return & Refund Policy
At ENNUE, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple return and refund process.
Do you want to make a return? Register your return here.
Returns & Exchanges Information
- We accept returns and exchanges on all orders worldwide.
- For returns, items must be returned within 14 days of receiving your order.
- For exchanges, items must be returned within 30 days of receiving your order.
- Items must be unused, in their original condition, and with all tags attached.
- 1 exchange per order
- Non-returnable items: Gift Cards
- Note that we do not currently accept exchanges from the US and Canada. If you would like to exchange for a new size, please place a new order.
For returns and unclaimed packages, please note that a fee will be deducted from your refund. Please see fees below:
- Sweden: 80 SEK
- Europe: 15 EUR
- Norway: 200 NOK
- Denmark: 100 DKK
- Switzerland: 15 CHF
- United Kingdom: 15 GBP
- United States & Canada: 30 USD (for returns and unclaimed packages only)
- Australia & New Zealand: 50 AUD
- China: 220 CNY
- Japan: 5000 JPY
- South Korea: 45000 KRW
- International: 20 EUR
Please note that any customs duties or import fees paid on your order are non-refundable.
Return Instructions
- To register your return, use our return portal with your order number and email address here.
- All EU customers have a right to withdraw their order within 14 days through our return portal here.
- When packing the items, use the original packaging if possible. Do not combine items from multiple orders in one parcel.
- Use the return label provided after registration, and attach the label included in your original package.
Refund Policy
Once your return is received and inspected, you will be notified by email. Approved refunds will be processed within 7-10 business days and issued to your original payment method.
International Returns (outside the EU)
Customers outside the EU may return items within 14 days of receipt. Return shipping, customs duties, and taxes are the responsibility of the customer.
If you have any questions or need assistance, please contact us at [email protected].
Warranty Information
At ENNUE, every piece is made with care and attention to detail. You’ll find it in the stitching, the fabrics, the finish, and in how each piece performs, season after season, on and beyond the mountains.
ENNUE products purchased from an authorized retailer come with a comprehensive warranty against defects in materials and workmanship for 2 years from date of purchase.
If your item fails due to a manufacturing defect, we will replace it at no additional cost. If the original style is unavailable, we will provide an alternative of equal value and similar style.
It's important to recognize that no product can last forever, even with the utmost care.
Skiing is demanding on equipment, and pieces worn often in heavy snow, extreme cold or rough terrain will age faster.
When evaluating warranty claims, we consider the product’s usage history and whether its condition reflects reasonable wear and tear. With time, you may notice faded fabric, frayed cuffs or light surface scratches. Contact with rocks, trees and the elements leaves its mark. This is natural aging from use, and it isn’t a manufacturing defect.
If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect. There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to the products, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Under no circumstances shall ENNUE Studio be liable for any special, incidental, or consequential damages based upon breach of this warranty, breach of contract, or strict liability. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
This limited warranty provides coverage for your ENNUE products but comes with specific exclusions. It is important to note that this warranty does not cover issues or damage arising from the following circumstances:
- Collisions, uncontrolled impacts, and/or crashes: Damage resulting from unforeseen accidents or harsh impacts outside normal wear and tear.
- Misuse, abuse, neglect, negligence, or unauthorized alterations: Any damage caused by improper handling, lack of care, or modifications made without our approval.
- Theft or loss: Stolen or lost items are not covered under this warranty.
What if I bought my item in a retail store?
For warranty claims on items purchased through one of our retailers, please contact the retailer directly. They will coordinate with our business-to-business team to resolve your request.
For purchases made through our online store, our customer care team will manage warranty claims to provide you with the most optimal support. To claim warranty, please kindly contact us via email: [email protected]
In your email, please provide the following information:
- Order number
- Article number
- Photo(s) of the defect
- Your first name and last name, address, and contact details (phone number and email)
Should you have any questions about our warranty terms or need assistance with the process, do not hesitate to reach out to our customer care team.
“ENNUE’s ski and winter collection is an absolute must-have among the mountain peaks.”
– SvD