Terms of services
Terms & Conditions
Overview
This website is operated by ENNUE Studio AB. Throughout the site, the terms “we,” “us,” and “our” refer to ENNUE. ENNUE offers this website, including all information, tools, and services available, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”). These Terms apply worldwide to all users, including browsers, vendors, customers, and content contributors.
Introduction
These Terms of Use govern your purchases from, and use of, www.ennuestudio.com. This website is operated by ENNUE Studio AB, forming a binding agreement between you and ENNUE Studio AB, a Swedish company registered under 559445-9660, located at Högbergsgatan 27, Stockholm, 11620, SE, Sweden. By using this website and making a purchase, you agree to these Terms of Use. Please read and understand these terms before using our site.
1. Pricing and Accuracy
Occasionally, prices on www.ennue.com may fluctuate due to currency exchange rates, discounts, or other commercial factors. While we strive to maintain accuracy in all product details, descriptions, and prices, errors may sometimes occur. In the event of a pricing error on any ordered item, we will notify you promptly, giving you the choice to either reconfirm your order at the correct price or cancel it.
2. Acceptance of Terms
By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services. Acceptance of these Terms is expressly limited to these Terms of Service. Updates to features, tools, or policies are subject to these Terms and will be posted on this page.
3. Definitions
Customer: The individual or entity purchasing products from ENNUE’s website.
Website: Refers to www.ennuestudio.com, the official online store of ENNUE Studio AB.
Terms: Refers to this document, outlining the terms and conditions for purchasing and using ENNUE’s services.
4. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence or have parental consent if younger. You may not use our products for any illegal or unauthorized purpose and must comply with your jurisdiction’s laws (including intellectual property and e-commerce regulations). Transmission of malicious code or harmful software is strictly prohibited.
5. Confirmation of Order
Upon receiving your order, we will send an electronic invoice to the email address provided as confirmation. Please enter your correct email at checkout, and check your spam/junk folders if you don’t receive it. We recommend saving this email for future reference, as it serves as your proof of purchase.
6. Payment Options
ENNUE accepts a variety of secure payment methods, with availability varying by region. ENNUE does not store credit card information; all payments are processed through secure, PCI-compliant systems.
Accepted Payment Methods
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Credit and Debit Cards: We accept major cards, including Visa, MasterCard, and American Express.
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Digital Wallets: Apple Pay, Google Pay, and PayPal are supported (regional availability may vary).
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Shopify Pay: For returning customers, Shopify Pay provides a fast, secure checkout.
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Klarna: Includes options such as “Pay in 14 Days” and “Financing” where available. Please refer to Klarna’s terms at klarna.com.
Currency & Exchange Rates
Transactions are processed in the currency displayed at checkout. Additional exchange fees may apply for foreign currencies.
7. Shipping and Delivery
ENNUE ships worldwide using trusted carriers such as UPS and Schenker Ombud. Estimated delivery times and tracking availability vary:
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Domestic Orders: Typically delivered within 2-5 business days.
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International Orders: Generally delivered within 5-10 business days, subject to customs. Tracking links are provided where available. Please be aware that customs processes may vary by country and could extend delivery times.Customers are responsible for any delays, customs fees, or additional charges. For more assistance, contact info@ennuestudio.com.
8. Campaign Codes
Campaign codes must be applied at checkout to be valid and cannot be applied retroactively. Ensure the discount is applied before completing your purchase.
9. Ordering, Modifications, and Cancellations
ENNUE reserves the right to update prices, correct errors, and cancel orders as necessary.
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Order Modifications: Requests must be submitted within 24 hours of purchase.
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Cancellations: Available within 24 hours, pending order status.
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Limitation on Purchases: ENNUE reserves the right to limit quantities on orders or reject any orders suspected of unauthorized reselling.
10. Taxes & Import Duties
We ship DDP (Delivery Duty Paid) throughout Europe, including Switzerland, Norway, Iceland, Liechtenstein, and the United Kingdom, United States, Canada, Japan, and South Korea. For orders to all other locations, we currently ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.
11. Returns & Refunds
Items can be returned within 14 days of receipt for a full refund, provided they are in their original condition, unused, and with all tags attached. We also offer exchanges or store credit within 30 days of receipt to give you added flexibility.
For international returns, any applicable customs fees may be deducted from the refund amount. Refunds are typically processed within 14 days of receiving the returned item.
To make a return or exchange: Register your return here
12. Customer Accounts
Customers can create an account on our website for easier future purchases. By creating an account, you agree to:
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Security: Maintain account credentials confidentiality.
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Data Accuracy: Review your order details before submitting and update account information as necessary.
13. Gift Cards & Store Credit
ENNUE’s gift cards or store credits are non-transferable, valid for 12 months, and non-refundable for lost or stolen items.
14. Warranty Information
Certain products may come with a warranty covering defects. Contact info@ennuestudio.com for warranty claims.
15. Privacy and Data Protection (GDPR Compliance)
ENNUE processes personal data only as necessary to fulfill orders, in compliance with data protection laws, including GDPR. For details, refer to our Privacy Policy. International customers can rest assured we protect data according to applicable laws.
16. User Content
Our website may feature user-generated content. ENNUE does not claim ownership and disclaims liability for any legal issues. To report a content violation, please email info@ennuestudio.com.
17. Intellectual Property
All website content, including text, images, and trademarks, is the property of ENNUE or its licensors. Unauthorized use, copying, or distribution of our materials is strictly prohibited and may result in legal action.
18. Color Accuracy
We strive to display product colors accurately but cannot guarantee color match due to screen variations. For questions regarding color variations, please contact info@ennuestudio.com.
19. Limitation of Liability
ENNUE and its affiliates are not liable for any direct, indirect, incidental, or consequential damages from using this website or services, to the extent permitted by law.
20. Modifications to Products and Services
We reserve the right to change or discontinue any Service or product without notice and are not liable for any resulting impact.
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Force Majeure: ENNUE is not liable for delays or cancellations due to unforeseen circumstances, such as natural disasters or governmental restrictions.
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Right to Refuse Service: ENNUE reserves the right to refuse service to anyone for any reason at any time if they are found in violation of these Terms.
21. Accuracy of Billing and Account Information
You agree to provide current, accurate purchase and account details. ENNUE is not responsible for errors arising from inaccurate information provided by the customer.
22. Governing Language
These Terms are provided in English, and any discrepancies with translations will defer to the English version.
23. Use of Third-Party Services
ENNUE works with third-party services for payment processing and shipping. We are not responsible for errors or service disruptions caused by these parties.
24. Cookies and Tracking Technology
Our website uses cookies and similar tracking technologies to enhance your browsing experience. For more details, please refer to our Cookie Policy.
25. Dispute Resolution
These Terms and any related agreements are governed by Swedish law. For EU customers, disputes can be addressed through the EU’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. International customers agree that claims will be resolved in Swedish courts unless required otherwise by local law.
26. Changes to Terms and Service Updates
ENNUE may revise these Terms at any time. The latest version will always be posted here, and it is your responsibility to review it regularly. Continued use of our site following updates indicates your acceptance of any changes.
Contact Information
For any questions regarding the Terms of Service, please contact us at info@ennuestudio.com.
For timely responses, please reach out during our support hours,
Monday-Friday, 9:00 AM - 5:00 PM CET.
Address: Swedenborgsgatan 2, 118 48 Stockholm, SE.
Warranty Information
At ENNUE, every piece is made with care and attention to detail. You’ll find it in the stitching, the fabrics, the finish, and in how each piece performs, season after season, on and beyond the mountains.
ENNUE products purchased from an authorized retailer come with a comprehensive warranty against defects in materials and workmanship for 2 years from date of purchase.
If your item fails due to a manufacturing defect, we will replace it at no additional cost. If the original style is unavailable, we will provide an alternative of equal value and similar style.
It's important to recognize that no product can last forever, even with the utmost care.
Skiing is demanding on equipment, and pieces worn often in heavy snow, extreme cold or rough terrain will age faster.
When evaluating warranty claims, we consider the product’s usage history and whether its condition reflects reasonable wear and tear. With time, you may notice faded fabric, frayed cuffs or light surface scratches. Contact with rocks, trees and the elements leaves its mark. This is natural aging from use, and it isn’t a manufacturing defect.
If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect. There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to the products, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Under no circumstances shall ENNUE Studio be liable for any special, incidental, or consequential damages based upon breach of this warranty, breach of contract, or strict liability. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
This limited warranty provides coverage for your ENNUE products but comes with specific exclusions. It is important to note that this warranty does not cover issues or damage arising from the following circumstances:
- Collisions, uncontrolled impacts, and/or crashes: Damage resulting from unforeseen accidents or harsh impacts outside normal wear and tear.
- Misuse, abuse, neglect, negligence, or unauthorized alterations: Any damage caused by improper handling, lack of care, or modifications made without our approval.
- Theft or loss: Stolen or lost items are not covered under this warranty.
What if I bought my item in a retail store?
For warranty claims on items purchased through one of our retailers, please contact the retailer directly. They will coordinate with our business-to-business team to resolve your request.
For purchases made through our online store, our customer care team will manage warranty claims to provide you with the most optimal support. To claim warranty, please kindly contact us via email: [email protected]
In your email, please provide the following information:
- Order number
- Article number
- Photo(s) of the defect
- Your first name and last name, address, and contact details (phone number and email)
Should you have any questions about our warranty terms or need assistance with the process, do not hesitate to reach out to our customer care team.
“ENNUE’s ski and winter collection is an absolute must-have among the mountain peaks.”
– SvD