Shipping & Delivery Policy
Shipping & Delivery Policy
At ENNUE Studio AB, we aim to provide fast, reliable, and cost-effective shipping options to ensure that your order reaches you in the best possible condition. We partner with trusted shipping carriers to deliver our products both domestically and internationally.
Shipping Rates
Shipping is free on qualifying orders. For orders below the free shipping threshold, the following rates apply:
Sweden: 80 SEK for orders under 2000 SEK
- PostNord: Estimated delivery within 1-4 business days.
- Free PostNord shipping on orders over 2000 SEK
EU: 10 EUR for orders under 200 EUR
- UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Standard shipping on orders over 200 EUR
Norway: 80 NOK for orders under 2000 NOK
- UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Standard shipping on orders over 2000 NOK
Denmark: 80 DKK for orders under 2000 DKK
- UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Standard shipping on orders over 2000 DKK
Switzerland: 10 CHF for orders under 200 CHF
- UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Standard shipping on orders over 200 CHF
United Kingdom: 10 GBP for orders under 200 GBP
- UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Standard shipping on orders over 200 GBP
United States / Canada: 30 USD for orders under 300 USD
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Express Saver shipping on orders over 300 USD
Australia / New Zealand: 40 AUD for orders under 300 AUD
- UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Standard shipping on orders over 300 AUD
China: 215 CNY for orders under 2000 CNY
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Express Saver shipping on orders over 2000 CNY
Japan: 4400 JPY for orders under 44000 JPY
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Express Saver shipping on orders over 44000 JPY
South Korea: 43000 KRW on orders under 420000 KRW
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Express Saver shipping on orders over 420000 KRW
International: 20 EUR on orders under 200 EUR
- UPS Standard: Delivery estimated within 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- Free UPS Standard shipping on orders over 200 EUR
Customs, Duties, and Taxes (International Orders)
We ship DDP (Delivery Duty Paid) throughout Europe, including Switzerland, Norway, Iceland, Liechtenstein, and the United Kingdom, United States, Canada, Japan, and South Korea.
For orders to all other locations, we currently ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.
Extended Delivery Times for Remote Areas
Certain remote or less accessible regions may experience extended delivery times. Please note that delivery timelines exclude weekends and public holidays, and delays due to weather or other unforeseen factors may occasionally impact schedules.
Order Processing
Orders are typically processed and shipped within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day. Please double-check your shipping address and contact details at checkout to ensure timely and accurate delivery.
Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package in real-time.
Delivery Delays
While we strive to ensure that your order is delivered on time, delivery delays may occasionally occur due to unforeseen circumstances such as weather conditions, customs processing, or high seasonal demand. If your order is delayed, we will do our best to keep you informed.
Lost or Stolen Packages
ENNUE is not responsible for packages lost or stolen after delivery confirmation. If your package is marked as delivered but has not been received, please contact our customer service team to initiate a claim with the carrier.
Undeliverable Packages
If a package is undeliverable or returned to us due to an incorrect address or failure to pick up from a collection point, customers may be responsible for additional shipping fees to resend the package. Please ensure your shipping details are accurate at checkout to avoid any issues.
High-Demand Seasons
During peak shopping seasons, such as the holiday period, please allow extra time for order processing and delivery. We will strive to maintain our regular shipping timelines as closely as possible and keep you informed of any potential delays.
Contact Us
If you have any questions or concerns regarding shipping, please contact our customer service team at [email protected].
Warranty Information
At ENNUE, every piece is made with care and attention to detail. You’ll find it in the stitching, the fabrics, the finish, and in how each piece performs, season after season, on and beyond the mountains.
ENNUE products purchased from an authorized retailer come with a comprehensive warranty against defects in materials and workmanship for 2 years from date of purchase.
If your item fails due to a manufacturing defect, we will replace it at no additional cost. If the original style is unavailable, we will provide an alternative of equal value and similar style.
It's important to recognize that no product can last forever, even with the utmost care.
Skiing is demanding on equipment, and pieces worn often in heavy snow, extreme cold or rough terrain will age faster.
When evaluating warranty claims, we consider the product’s usage history and whether its condition reflects reasonable wear and tear. With time, you may notice faded fabric, frayed cuffs or light surface scratches. Contact with rocks, trees and the elements leaves its mark. This is natural aging from use, and it isn’t a manufacturing defect.
If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a credit, depending on the nature of the defect. There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to the products, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Under no circumstances shall ENNUE Studio be liable for any special, incidental, or consequential damages based upon breach of this warranty, breach of contract, or strict liability. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
This limited warranty provides coverage for your ENNUE products but comes with specific exclusions. It is important to note that this warranty does not cover issues or damage arising from the following circumstances:
- Collisions, uncontrolled impacts, and/or crashes: Damage resulting from unforeseen accidents or harsh impacts outside normal wear and tear.
- Misuse, abuse, neglect, negligence, or unauthorized alterations: Any damage caused by improper handling, lack of care, or modifications made without our approval.
- Theft or loss: Stolen or lost items are not covered under this warranty.
What if I bought my item in a retail store?
For warranty claims on items purchased through one of our retailers, please contact the retailer directly. They will coordinate with our business-to-business team to resolve your request.
For purchases made through our online store, our customer care team will manage warranty claims to provide you with the most optimal support. To claim warranty, please kindly contact us via email: [email protected]
In your email, please provide the following information:
- Order number
- Article number
- Photo(s) of the defect
- Your first name and last name, address, and contact details (phone number and email)
Should you have any questions about our warranty terms or need assistance with the process, do not hesitate to reach out to our customer care team.
“ENNUE’s ski and winter collection is an absolute must-have among the mountain peaks.”
– SvD