Galena Merino Wool Socks

Shipping information

At ENNUE, we are committed to providing a seamless shopping experience, ensuring every detail is covered from the moment you place your order to its arrival. Our carefully selected delivery options offer flexibility and reliability, tailored to accommodate your needs.

Sweden

• PostNord: Estimated delivery within 1-4 business days.

Nordics & EU

• UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
• UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.

International

• UPS Standard: Delivery estimated within 3–7 business days.
• UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.

* Please note that shipping to USA is temporarily paused. 

Extended Delivery Times for Remote Areas
Certain remote or less accessible regions may experience extended delivery times. Please note that delivery timelines exclude weekends and public holidays, and delays due to weather or other unforeseen factors may occasionally impact schedules.

Customs, Duties, and Taxes (International Orders)
We ship DDP (Delivery Duty Paid) throughout Europe, including Switzerland, Norway, Iceland, Liechtenstein, and the United Kingdom. For orders to the United States and all other locations, we currently ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.

Returns & Exchanges

We hope you love your purchase, but if for any reason it doesn’t meet your expectations, we gladly accept returns within 14 days and exchanges or store credit within 30 days of receiving your order.

To ensure a smooth return or exchange process:

• All items must be unworn, in original condition, with all packaging, tags, and proof of purchase intact.
• Refunds will be processed within 7-10 business days upon receipt of the returned items, credited back to your original form of payment.
• You can choose to either return your item for a refund or exchange it for a different size or product.
• Make sure to follow our Returns Policy to be eligible for a refund. Read more here: Return & Refund Policy

Do you want to make a return or exchange: Register your return here

For any assistance, please contact our customer service team at info@ennuestudio.com.