Contact information

For any inquiries, assistance with your order, or support regarding our services, please feel free to reach out to us. We are here to help.

Email: info@ennuestudio.com
Customer support: You can expect a response within 24-48 hours on business days.

SEEN IN

Fast Shipping

Shipping information

At ENNUE, we are committed to providing a seamless shopping experience, ensuring every detail is covered from the moment you place your order to its arrival. Our carefully selected delivery options offer flexibility and reliability, tailored to accommodate your needs.

Sweden

DB Schenker Standard: Estimated delivery within 1-4 business days.

Nordics & EU

UPS Standard: Reliable ground shipping, estimated at 3–7 business days.
UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.

International

UPS Standard: Delivery estimated within 3–7 business days.
UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.

Extended Delivery Times for Remote Areas
Certain remote or less accessible regions may experience extended delivery times. Please note that delivery timelines exclude weekends and public holidays, and delays due to weather or other unforeseen factors may occasionally impact schedules.

Customs, Duties, and Taxes (International Orders)
We ship DDP (Delivery Duty Paid) throughout Europe, including Switzerland, Norway, Iceland, Liechtenstein, and the United Kingdom. For orders to the United States and all other locations, we currently ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.

Easy Returns

Free Returns & Exchanges

We hope you love your purchase, but if for any reason it doesn’t meet your expectations, we gladly offer free returns and exchanges within 14 days of receiving your order.

Disclaimer: Gift with Purchase Returns

When returning an item that qualified for a gift with purchase, the gift must also be returned in its original, unused condition. If the gift is not returned, the value of the gift will be deducted from your refund.

To ensure a smooth return or exchange process:

All items must be unworn, in original condition, with all packaging, tags, and proof of purchase intact.
Refunds will be processed within 7-10 business days upon receipt of the returned items, credited back to your original form of payment.
You can choose to either return your item for a refund or exchange it for a different size or product.
Make sure to follow our Returns Policy to be eligible for a refund. Read more here: Return & refund policy

Do you want to make a return or exchange: Register your return here

For any assistance, please contact our customer service team at info@ennuestudio.com.

Secure payments

Secure Payments

At ENNUE Studio AB, your security is our priority. We use trusted and encrypted payment methods to protect your personal and financial information. All transactions are processed securely through industry-leading providers, ensuring your data is safe.

Payment Options: We accept Credit/Debit Cards(Visa, MasterCard, American Express), PayPal, Klarna, and Apple Pay.

Global Security: Our payment systems comply with international security standards, ensuring your data is safeguarded wherever you shop from.

No Stored Payment Information: Your payment details are securely processed by our payment partners and are never stored on our servers.

Fraud Protection: We use advanced fraud detection tools to monitor and protect against unauthorized transactions.

For any questions, please contact us at info@ennuestudio.com.

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