FAQ

Taxes Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Goatlane has no con

Duties & Taxes
Are duties and taxes included on my order?
How do I track my order?
How long does shipping usually take?
Is there a shipping cost?
When will my order be shipped?
How is shipping affected during peak periods?
To what countries do you ship DDP (Delivered Duty Paid)?
Where do you ship your products from?
How long will it take for my order to arrive?

Returns

Follow these steps for your return
How do I return an item?
Can I exchange items?
When will I receive my refund?
Will you refund the taxes and duties I was charged on my order upon delivery?
I paid with klarna invoice, how do I make a return?
Cost of returns
Address for returns?
Exchange

Orders

What are the accepted payment methods?
Can I buy now and pay later?
Do I have to pay international taxes and duties?
Are VAT/tax and duties included in the given price?
Can I claim tax or customs refund on a purchase made online?

Payment

When do I receive my order?
Can I make any changes to my order?
Can I change my address?
Can I track my order?
My tracking link does not work

The Products

Where are your shoes produced?
Where is the leather produced?
Are the insoles removable?
I want to know more about the shoes
Best way to take care of my Goatlane?
How to find right size?
Weatherproofing

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